The possibility of developing some such artifact has intrigued human beings since ancient times. With the growth of modern science, the search for AI has taken two major directions: psychological and physiological research into the nature of human thought, and the technological development of increasingly sophisticated computing systems. In the latter sense, the term AI has been applied to computer systems and programs capable of performing tasks more complex than straightforward programming, although still far from the realm of actual thought. The most important fields of research in this area are information processing, pattern recognition, game_playing computers, and applied fields such as medical diagnosis.
They are more difficult to implement through discipline than administrative human_centric processes (although some discipline is needed). It is better to focus on obtaining buy_in from the people affected by the processes through early involvement, communication and expectations management. It is a known fact that knowledge workers are reluctant to change their habits. Some say knowledge workers don';t like following procedures because they feel it limits their creativity; but most of the time they will be happy to follow a procedure as long as they see value in it, perceiving that it helps them work better and produce a better process output.